I’ve received a number of support questions from users who have indicated that their blogs are not allowing users to leave a comment, so thought it worthwhile to create this post to walk through the troubleshooting steps.
Log into your WordPress dashboard, then go to Genesis > Theme Settings > Comments and Trackbacks. Make sure the box to Enable Comments on posts is checked.
(Note: there has been an issue where saving the settings has not been effective. In this case, save the settings, then uncheck the boxes, and re-save, and finally, go back in and re-check them and save).
Then, go to Dashboard > Settings > Discussion Settings. Make sure that you have enabled comments. (To double-check, uncheck the boxes, and then re-check them and save).
Make sure that you haven’t checked the box to “automatically close comments on articles after XX days.”
Once comments have been enabled in both those locations, you can either choose to enable comments on existing posts site-wide by going to Dashboard > Posts > select all posts > Bulk Action > Edit > Apply > update the Comments box to “Allow” > Update.
Or, if you just want to enable comment on one particular post, edit the discussion settings from within the post.
Finally – if none of the above works, make sure that you have the latest version of WordPress and the Genesis Framework installed on your site, and that you have deactivated ALL your plugins to rule out a conflict. If you are still having issues, and would like to hire me to troubleshoot your issue, please contact me – I’m happy to take a look!